Frequently Asked Questions
Find the answers to commonly asked questions below. If your question is not here, please contact us.
Water
”Once
At Rock Water Coolers we aim to work with you our customer and will do all we can to ensure that we can meet all your requirements. We will aim to schedule both the installation of your water cooler and any deliveries to what suits you best – we can generally deliver all water coolers within 48 hours.
”How
As often as you need! Simply call or email us and we will deliver the next working day. We deliver Monday to Friday 8.45am to 4.45pm. Alternatively, you can be placed onto our weekly or fortnightly delivery round, which means that we will deliver to you on the same day every 1 – 2 weeks. This way we both can determine the quantity of water that you require to keep you hydrated during this time.
”What
Simply call or email us and Rock Water Coolers will do our up most to deliver to you that same day. Should we be unable to, we will deliver the following working day. We know the importance of keeping hydrated and will always do our best to avoid situations that will leave you without any drinking water.
”Do
Yes, unless you would like to be placed on our weekly or fortnightly delivery round, which means that we will deliver to you on the same day every 1 – 2 weeks.
”Is
No, we deliver however many bottles you require or order.
”How
We sanitise all mains fed/plumbed in water coolers every 6 months and bottle fed water coolers will be serviced every 6 months too. The service will be carried out by our very experienced service technicians and should take no longer than 20 minutes of your time. You do not need to remind us to service your machine. Our systems automatically let us know as and when your machines are due for their service.
”What
All empty bottles will be collected from you as and when we deliver to you. Our visits therefore will not leave you in a situation where you have bottles all over the office or home impeding your way. Rock Water Coolers is fully aware of the impact these bottles have on the environment and therefore will do all we can to prevent them being dumped into landfills. All bottles go through a strict cleaning process and should they pass our quality control will be re used. All bottles that are rejected get broken down into tiny pieces and are recycled.
Also be aware that you pay a deposit for bottles – if you don’t return them, this money will be lost.
”How
The amount of water that you use will mainly depend upon the number of staff using the cooler. Broadly speaking 10 staff using the cooler will consume on average around six 18.9L bottles per month across the year. Likewise at home, the amount of water you use will mainly depend upon the number of people living in your home.
”Do
We have a selection of accessories that work well alongside your water cooler like plastic cups and bottle racks. We also supply vending machines, coffee machines, coffee beans, coffee capsules as well as teas, hot chocolates and all other provisions related to these for the workplace and home.
Please give us a call to find out more about these products.
”What
We offer 18.9l and 11l bottles that suit both your home or the workplace.
”Where
Our natural mineral water comes from the Sierra Bonela spring in Casarabonela, near Ronda in the Malaga province.
”What
The two main kinds of water coolers that you can expect to find nowadays are bottled water coolers and mains fed/plumbed in water coolers. Bottled water coolers are reliant on a bottle of water that acts as the water supply. Pressing a button will draw water from the bottle. Mains fed/plumbed in water coolers are generally hooked to a tap or faucet fixture and draw water from your mains water supply. Within the industry they are sometimes referred to as POU (point of use) coolers.
Quick Comparison
| BOTTLED COOLERS | PLUMBED-IN COOLERS | |
| Cost of Cooler | Lower | Higher |
| Cost of Water | Cost per bottle | Free* |
| Installation | Incredibly easy | Easy |
| Location | Anywhere** | Within 15 metres of plumbing |
| Piping | None | Easily Hidden |
| Water Delivery | Easy to manage | Automatic |
| Environmental impact | Low | Lower |
| Water Quality | Excellent | Good |
| Designer Coolers Available | Yes | Yes |
| Sanitisation Required | Yes | Yes |
| Servicing Required | Yes (Simpler) | Yes |
* You will, of course, need to continue to pay for your mains water
** You just need an electricity supply and a square foot of flat surface
”Which
There is no fixed criterion that determines which type of water cooler is the better option. Rather, it is based on where you plan to use the water cooler and what level of demand is placed on the unit. In a very large office or public facility, you may find that a mains fed water cooler is more economical as overwhelming demand on your water cooler can be easily sustained. A bottled water cooler system in the same situation however will have to be refilled fairly often.
”What
Both our bottled and mains fed/plumbed in water coolers come with two taps either Ambient/Cold or Cold/Hot. Ambient means the water is neither chilled nor heated.
Coffee & Hot Drinks
”Once
At Rock Water Coolers we aim to work with you our customer and will do all we can to ensure that we can meet all your requirements. We will aim to schedule both the installation of your coffee machine and any deliveries to what suits you best – we can generally deliver all coffee machine within 48 hours.
”How
As often as you need! Simply call or email us and we will deliver the next working day. We deliver Monday to Friday 8.45am to 4.45pm. Alternatively, you can be placed onto our weekly or fortnightly delivery round, which means that we will deliver to you on the same day every 1 – 2 weeks.
”What
Simply call or email us and Rock Water Coolers will do our up most to deliver to you that same day. Should we be unable to, we will deliver the following working day.
”Do
Yes, unless you would like to be placed on our weekly or fortnightly delivery round which means that we will deliver to you on the same day every 1 – 2 weeks.
”Is
No. Capsules come in boxes of 100 so you order the number of boxes you require. The same goes for all other consumables which also come in boxes. The only difference is the coffee beans which come in packets and you order the amount you need.
”How
It depends on your consumption. If you are an office with a large amount of consumption you will need your machines to be serviced more regularly. We have back up machines so you need not worry about not having your machine for any time as we will give you a machine whilst we service your one.
”What
We have a selection of accessories that work well alongside the coffee machine like paper cups, lids, coffee beans, coffee capsules, teas, hot chocolates, biscuits, chocolates, almonds, sugars, sweeteners and all other provisions related to these for the workplace and home.
Please give us a call to find out more about these products.
”Where
Lavazza is an Italian family company that has been roasting coffee for three generations. They are Italia’s favourite coffee and one of the world’s most sophisticated coffee bean and coffee capsule manufacturer.
”Where
Ridgways was originally founded in 1836 when Thomas Ridgway opened his first tea shop in King William Street in London. He quickly became well regarded for scouring the world for unique and exquisite teas from the finest tea gardens and then blending these to perfection.
”Do
Yes Tierra! is the name for Lavazza’s Rainforest Alliance coffee. Pure Green, Earl Grey and English Breakfast are Ridgways’ Fairtrade teas.
”What
Capsules are pre-ground and vacuum sealed so every cup is perfect and fresh. Easy to use and no mess. These hygienic, self-protecting capsules protect coffee from air, light, humidity and heat, ensuring that coffee is always at its best – 100% fresh and easy to store.
Quick and easy to use and simple to maintain, capsule coffee machines use innovative systems that work in a similar way to a filter – but much faster. They are perfect for making specialty coffees such as espressos, lattes and cappuccinos. The machine pierces the capsule and forces hot water through to make an espresso.
Vending Machines
”Once
At Rock Water Coolers we aim to work with you our customer and will do all we can to ensure that we can meet all your requirements. We will aim to schedule both the installation of your vending machine and any deliveries to what suits you best – we can generally deliver a vending machine in around 2 weeks.
”How
As often as you need! We will regularly visit you to re-stock the vending machine. Should you run out simply call or email us and we will deliver the next working day. We deliver Monday to Friday 8.45am to 4.45pm. In the first instance, we will visit you 2-3 days after installation to see your consumption.
”What
We will of course try and ensure that this does not happen, but if it does, simply call or email us and Rock Water Coolers will do our upmost to deliver to you that same day or within the next working day.
”Do
No, unless you run out! We will regularly visit you to re-stock the vending machine.
”How
This is site dependent. Over time we will know how often we need to attend to your system.
”How
We offer two snacks / confectionery / bottles / cans vending machines, plus one vending machine that offers only bottles / cans. It can seem daunting, but a quick phone call to us will soon have your choices narrowed right down to what you really need. Your important first step is to decide what kinds of drinks and/or snacks you want to provide, and how many of each product you believe you need to offer.
”What
It is very important that the correct vending machine products are placed in the machine. Rock Water Coolers will work with you to make sure that you have the product selection that suits your business the best.